Terms of Service

1. Acceptance of Terms

By accessing or using Pitch|Parse ("the Service"), operated by JINGA SIA ("we", "us", "our"), a company registered in Latvia, European Union, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Service Description

Pitch|Parse is an AI-powered sales call quality assurance platform. The Service allows you to upload call recordings or transcripts for automated analysis, scoring against a structured KPI framework, and generation of coaching recommendations.

3. Account Registration & Security

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at support@pitchparse.com if you suspect unauthorized access.

4. Subscription & Billing

• Paid subscriptions are billed in advance on a monthly or annual basis through Stripe.
• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period — no partial refunds are issued.
• We reserve the right to change pricing with 30 days' notice. Continued use after a price change constitutes acceptance.
• Free trial periods, if offered, convert to paid subscriptions unless cancelled before the trial ends.

5. Acceptable Use

You agree not to:

• Upload content that you do not have the right to share, including recordings made without proper consent
• Use the Service to process data in violation of applicable laws, including privacy and wiretapping laws
• Attempt to reverse-engineer, decompile, or extract the underlying models or algorithms
• Use automated tools to scrape, crawl, or overload the Service
• Share account access with unauthorized individuals

6. Intellectual Property

The Pitch|Parse platform, including its design, code, scoring frameworks, and documentation, is the intellectual property of JINGA SIA. You may not copy, modify, or distribute any part of the Service without written permission.

7. User Content & Data

You retain full ownership of all content you upload to Pitch|Parse, including call recordings, transcripts, and any associated metadata. We do not claim ownership of your data.

You grant us a limited license to process your content solely for the purpose of providing the Service (transcription, analysis, scoring, and report generation). We do not use your content to train AI models or share it with other customers.

8. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee that AI-generated analyses, scores, or coaching recommendations are accurate, complete, or suitable for any particular purpose. The Service is a tool to assist sales management — it does not replace professional judgment.

10. Limitation of Liability

To the maximum extent permitted by law, JINGA SIA shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability is limited to the amount you paid us in the 12 months preceding the claim.

11. Termination

We may suspend or terminate your account if you violate these Terms. You may delete your account at any time through the settings page or by contacting support. Upon termination, your data will be permanently deleted within 30 days, subject to any legal retention requirements.

12. Governing Law

These Terms are governed by the laws of the Republic of Latvia and applicable European Union regulations. Any disputes shall be resolved in the courts of Latvia, unless mandatory consumer protection laws in your jurisdiction provide otherwise.

13. Dispute Resolution

Before initiating formal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation. If unresolved within 30 days, disputes may be submitted to mediation or the competent courts of Latvia. EU consumers may also use the European Commission's Online Dispute Resolution platform.

14. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or a notice on the Service at least 30 days before taking effect. Continued use after changes constitutes acceptance.

15. Contact

For questions about these Terms, contact: